Shipping and Returns

Within what timeframe can a product be returned due to withdrawal?

 

During the first 14 days after receiving the product, the customer has the right to return the purchased product, provided it is unused and in perfect condition.

If the return is due to an error on Velare's part, there will be no extra transport charges, and 100% of the amount paid will be refunded to the customer.

E.g., factory defect, shipping error, shipping delay, breakage during transit, or product does not match the description or photo.

If the return is due to withdrawal or reasons unrelated to Velare's performance, the customer will be refunded the amount paid minus the total shipping-related costs. E.g., the customer does not like the product, or the customer regrets the purchase.

In the event of withdrawal, the customer is responsible for getting the product to Velare and must cover the shipping costs and return expenses.

Velare may collect the product from the customer's address, after which it will proceed with the refund, deducting the return costs as well as the initial shipping expenses.

In any case, the product must be returned in its original packaging with all its components. Before returning the product, the customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transport.

Once the product has been received at our warehouses, it will be inspected, and if it meets the return conditions, a full or partial refund will be issued depending on the reason.

In case of any issue with one of our products, you must contact us via email at atencioncliente@velare.com